This notice is sent to all Sage Pastel Accounting users as a reminder about the updates that are available for version 14, 17, & 18. If you have already installed the update, thank you. If not please see below.

Note: If you are not the person who installs Sage Pastel Accounting updates, please forward this email to the appropriate person.

VAT Update

VAT increased from 14% to 15% effective 1 April 2018. To comply with this change, an update is required. For detailed documentation, webinars & videos regarding the update as well as how to create the tax types manually, check out the VAT Guide.

Please select the link below for the product update you want to install:

Note: Please be sure to choose the full installation option and select download to complete the update. Ensure this build is installed on the server and all workstations if working in a multi-user environment. For detailed instructions, refer to: How the 15% VAT update works.

Troubleshooting

Please be advised that we are currently experiencing a higher than normal call volume due to the VAT update. Self-help documentation has been created to assist in making your life a little easier during this time. Get answers to questions anytime by searching the Sage Pastel Knowledge base. You will need your Serial Number and Customer Number to access the Knowledge base. Below is a list of errors you might receive after the VAT update. If you are experiencing any of the errors below, please select the appropriate link for a resolution.

  1. Bank Manager Error on version 17 and 18 after running the VAT Update
  2. Tax Type cannot be used when processing in Cash Book or Journals
  3. Runtime Error 430 when emailing or printing
  4. Runtime Error 430 when opening a company
  5. Runtime Error 430 on Scheduled Invoicing
  6. No VAT changes after running the VAT update