Windows 10 install restores the system to the factory default, this means that if you changed certain system settings in Windows prior to the update that they have been reset.

If you having issues with sending invoices from Sage-Pastel to email, complete steps 1-4, if that doesn’t work you’ll also need to follow the steps to install an update for Outlook

  1. Check that UAC (User Account Control) is turned off
  2. Check that the Region and Language is correct
  3. Check that your email program is set as default
  4. If your Printer driver is compatible with Windows 10 make sure that the paper size is A4 or if using pre-printed paper that the custom paper size is selected.
  5. Make sure that if the Windows 10 is the Sage-Pastel Server that this is shared correctly

1. Turning off UAC in Windows 10

Follow these instructions to turn off UAC in Windows 10

Solution:

  • Click the Search Magnifying Glass, bottom left of your screen, type “UAC” minus quotes, click “Change User Account Control settings” from the search listing to open
  • Drag the slider to ” Never Notify” and click OK

2. Checking the Region and Language in Windows 10

This document explains how to setup your region and language to avoid errors in Sage-Pastel.

Solution:

  • Click the Search Magnifying Glass, bottom left of your screen, type “Region” minus quotes, click Region from the search listing to open
  • With the “Formats” tab selected, make sure that the current format is English (South Africa)
  • Click on “Additional Settings” bottom right and go to the Numbers tab make sure your settings are as per the screenshot
    • Decimal symbol: must be a full stop
    • Digit grouping symbol: must be a comma
    • List separator: must be a comma
  • Select the “Currency” tab and set as per the screenshot:
    • Decimal symbol: must be a full stop
    • Digit grouping symbol: must be a comma
  • Select the “Date” tab and make sure the short date is set to: dd/MM/yyyy

3. Set Email Program as Default in Windows 10

This explains how to set your email program as default in
Windows 10.

Solution:

  • Click the Search Magnifying Glass, bottom left of your screen, type “default” minus quotes, click “Default Programs” from the search listing to open
  • Click on “Set your default programs”
  • The list may take time to populate the first time you open
  • On the left hand side select your email program i.e Outlook
  • Click the option to Set this program as default
  • Click ok

5. Network Sharing and Security on Windows 10

Sharing and Permissions:

  • Select Computer| Local Disk C:
  • Right click on your Pastelxx or Xpressxx folder (where xx represents the version of Sage-Pastel you are running i.e Sage-Pastel14) and select properties
  • Select the “Sharing” tab
  • Click on the “Share” button
  • On the File sharing screen make sure that everyone is showing and that their permissions are correctly set i.e. Read/Write
  • If no users are showing please add them by either select “Everyone” if you want to share it for everyone or select “Find people” if you only want certain people to have access to your Pastel folder.
  • Once the person has been added to the list, make sure that the Permission Level for that user has been selected on “Read/Write”
  • After you have added the user\s, click on Share.
  • After you have shared the Pastel folder for the user\s, it will return to the Sharing tab on the Properties screen for the Pastel folder.
  • When on the Sharing tab, click on Advanced Sharing| Permissions
  • Click on “Add” to add users if they do not show in the list to have permission to access the Pastel folder.
  • If they are showing click on the user\s and ensure that there is a tick on Full Control, Change and Read under the column “Allow”
  • Select the security tab and follow the same procedure as the Advanced Sharing process
  • Read-only: To turn off “Read-only”, select the General tab and then make sure that there isn’t a tick in the block where it says “Read-only (Only applies to files in folder)”.

Network Discovery

  • If the workstation still cannot access the Pastel folder, register the package as a workstation or is receiving permissions errors after checking all the sharing option explained previously, please make sure that the Server computer has tuned on “Network Discovery” (making the computer visible to other computers).
  • To turn on Network Discovery on the server computer, click on the network computer screen on the bottom right-hand corner next to the time and date in Windows and click on “Open Network and Sharing Center”.
  • On the left-hand side of the Network and Sharing Center screen, click on Change advanced sharing settings.
  • Under the option “Network discovery”, select the option Turn on network discovered and click on Save changes.